Clear and fair refund handling.
Effective Date: 03 August 2026
1. Introduction
This Refund & Cancellation Policy explains the rules governing cancellations, refunds, rescheduling, payment adjustments, and related matters for services booked through the Consifo platform. By booking a service, you agree to this policy.
2. Customer Cancellation
Customers may cancel a booking before the scheduled service time through the Consifo website or mobile application.
3. Cancellation Charges
Cancellation charges may apply depending on factors such as the time remaining before the scheduled service, whether the service professional has already been assigned or has started traveling, and costs already incurred for the booking. The applicable charges, if any, will be communicated during the cancellation process.
4. Worker Cancellation
If a worker cancels a confirmed booking without a valid reason, Consifo may reassign another worker, subject to availability, issue a refund where appropriate, and take action against the worker's account in accordance with platform policies.
5. Rescheduling
Customers may request to reschedule a booking, subject to service availability. Repeated or last-minute rescheduling requests may not always be possible.
6. Refund Eligibility
A refund may be considered in situations such as payment made but booking not confirmed, duplicate payment, service could not be provided due to reasons attributable to Consifo, incorrect amount charged, or other cases determined by Consifo after review. Refunds are not guaranteed in every situation and are subject to verification.
7. Non-Refundable Situations
Refunds may not be available when incorrect booking details were provided by the customer, the customer was unavailable at the service location, the service was completed as agreed, damage or issues resulted from customer misuse or third-party actions after service completion, or the request falls outside the applicable policy.
8. Refund Processing
Approved refunds will be processed through the original payment method whenever possible. Processing time may vary depending on the payment provider or financial institution.
9. Failed or Duplicate Payments
If a payment fails or is charged more than once, users should contact Consifo support. Verified duplicate or erroneous payments will be handled appropriately.
10. Disputes
If a customer disagrees with a refund decision, they may contact Consifo customer support for review. Additional information may be requested before a final decision is made.
11. Fraud Prevention
Consifo reserves the right to refuse refunds or take action against accounts involved in suspected fraud, abuse, false claims, or misuse of the refund process.
12. Changes to This Policy
Consifo may update this Refund & Cancellation Policy from time to time. Any revised version will become effective from the updated Effective Date published on the website.
13. Contact
For questions regarding refunds, cancellations, or payment-related concerns, please contact Consifo through the official support channels provided on the website.